You need to make sure that youre changing the field that corresponds to the onChange client script. The lower the execution order, the higher is the precedence. Id like to leverage the Priority Lookup table to complete the calculation.© 2022 ServiceNow. In general, you need 3 things to make this setup work though
1) An onChange client script on the table you want to make assignments on.
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If you have custom modifications that youve made and you need help with some script debugging then youll need to ask on the Service-now forums. You also have to know where that calculation takes place (the calculatePriority business rule). The assignment rule provided in the update set has the following settingsThe final step is to configure the ability to have assignments populate as fields on the form get changed.Once the Assignment lookup table is created and populated, we need to create an assignment rule that can query that table and return assignments based on the information found. The out-of-box assignment rules are documented here. Once there, youll want to make sure the business rule is set up as followsThats it! Now you can modify the ACLs for that table if necessary so that a process owner has access and can modify the priority matrix without having to touch a single line of code.
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ThanksAjay Hi Mark,
i am trying to apply this solution for change request module but it is not working.You have to remember with all of these that the incident setup only cares about category, subcategory, and CI.This module appears under the ‘System Policy application’ menu. This customer has more that 1500 choices of category/subcat/activity/issue, and needed to filter the CI base on the combination choice of these CTIs.
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Much appreciate it
MaxHi Mark,
I know its an old post, but its really great!
It works fine!
But I wanted to populate another field, which is also a reference to the group (information group) so I added this field to the assignment lookup form, and this line current.Hi Mark, Im a big fan of this bit of code, Ive used it lots of times. Create, write, and delete ACLs are also included to restrict permissions to the admin role by default. Youve designed this perfectly for easy extension.
The only modification I do on these script is to change the name on the table from
after //Construct the URL to ask the server for the assignment
var url = xmlhttp.
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setValue(information_group, inf_group, inf_group_label);
else
g_form. ServiceNow comes with these prioritization fields and also includes a default calculation for you. In order to accomplish this, we create an onChange client script with the following settingsName: AJAX Assignment (Category)
Table: Incident
Type: onChange
Field name: Category
Script:Mark,This is a great functionality and would help a lot..
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2) An assignment rule for your new table. It work great ! thanks. I just found (and fixed) an issue with this functionality that only happens in Internet Explorer. Then youll need to create a new client script similar to the other 2 that will react to a change of their website new field. Im glad to hear its not too difficult to work with.information_group = lookup.
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Jerimy Mahoney says:Kay says:Change Management says:Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Especially when a client asks for this to be extended to visit this site fields.and sure that had helped me a lot am working on creating the fulfillment groups and make those task work with the required groups.
1- I created u_assignment_lookup2
2- I created fields as per u_assignment_lookup within u_assignment_lookup2 table
3- I created client scrips for category, subcategory and cmdb_ci and for each script i changed incidents by change_request
var url = xmlhttp. Groups dont have locations out-of-box so that script would depend entirely on your system setup.
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Hi Mark,
It works now. I am dealing with a customer who has more than a few hundred assignment rules, so I built them a template where they can import their assignment rules rather than creating one by one.© 2022 ServiceNow.i forgot it.
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Its just not as simple as it should be. I dont know of a way to force them to run otherwise but you might be able to set up a business rule to perform a lookup against your custom table and do the same thing. If you are doing direct request assignments for some reason, you would not need a solution like Ive described here. Whether you’re a new admin or a seasoned consultant, you’re guaranteed to find quality solutions that will aid you in your ServiceNow journey!
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The page step in applying this customization is to create a priority lookup table that can store your priority matrix.
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One can define these assignment rules readily for their desired table. For example, I may have an impact of Low, urgency of Low, and Priority Override is true which would equal a High priority incident.log that didnt appear in the log after execution of the sevveral steps)Thanks in advance,Thats the only modification you need to make. All rights reserved. Along with this, most organizations Ive worked with choose to make the Assignment group field mandatory. Which scripts would I have to modify in order to complete the calc? Thanks for any help.
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Mark,Thank you for your response. The priority matrix is completely code-based so admins are really the only ones who can modify it..